Warranty

For all products manufactured by Astrel, Astrel assures 24-months warranty starting from the manufacturing date placed on the product label. For all product resold by Astrel , Astrel assures the warranty specified by Italian law.

Specific Warranty condition.
  • Mechanical fails are never covered by warranty.
  • Astrel offers a warranty of 16 months for the 2” tube standard heaters. The warranty covers the element and the mechanics. Dry fire, corrosion due to water chemistry, physical abuse, and freeze damage will not be covered
  • Astrel offers a warranty of 60 months only for corrosion problems on titanium elements where present.
  • Water infiltration in the spa pack is not covered by warranty.
  • Water infiltration in the keypads is covered by warranty during the warranty period.
Astrel warranty and service terms.
Astrel guarantees that all its products have no production or material defects for 24 months from the date of manufacture.
Additional warranty terms.
Astrel guarantees that the products sold through the www.mododepot.it site have no production or material defects. The Astrel warranty does not cover problems caused by incorrect use, mishandling, negligence, wiring errors, improper installation, incorrect or inadequate maintenance, damage caused by sudden changes in current or faults on the electricity line. The warranty cannot be transferred, and any replacements or refunds will be made exclusively to the original customer.
ASTREL WILL NOT BE RESPONSIBLE FOR ANY COSTS SUSTAINED BY THE CUSTOMER OR OTHERS, WITHOUT ANY LIMITATION, DUE TO DAMAGE CLAIMED FOR LOST INCOME, INTERRUPTED BUSINESS OR ANY OTHER DAMAGE THAT IS NOT EXPRESSLY COVERED BY THESE WARRANTY TERMS. HOWEVER, THESE LIMITATIONS ARE NOT APPLIED TO DAMAGE CAUSED TO PEOPLE BY ASTREL PRODUCTS.

In the event any of the warranty terms are considered invalid or inapplicable, the term must be amended to ensure it is valid and applicable under the terms of law.