Return procedure
Need to return merchandise?
Please follow our Return Procedure:
Please follow our Return Procedure:
- Complete the Return form and send it back to us by email to info@mododepot.it ora by fax to +39 0481 637392.
- Upon reception of the Return Form, MODODEPOT will issue a Returned Merchandise Authorization Number (RMA#) and will fax it back to you. Once you receive the RMA#, you may return the merchandise.
- Please note that:
- you must write the RMA# on all boxes addressed and returned to MODODEPOT. Any merchandise returned without an RMA# will be sent back to its sender.
- you must carefully pack the returned merchandise or you will be held responsible for all damages occurred during transportation.
- Send the merchandise MODODEPOT, freight prepaid. Please keep the waybill numbers of your shipment(s) in case the merchandise is lost and tracking is necessary.
- Returned merchandise will be tested within a maximum of 2 weeks upon receipt. If the cause of the problem is not covered by MODODEPOT’s warranty, the repair will be invoiced to you (see General conditions of sale).
- Repaired merchandise will be returned. A service invoice is issued and mailed with each report.
Return address:
ASTREL GROUP S.r.l.
Via Isonzo, 21/E
34070 Mossa(GO)
ITALY
For more assistance, call MODODEPOT's Technical Support Department at +39 0481 637315