Return procedure

Need to return merchandise?
Please follow our Return Procedure:

  1. Complete the Return form and send it back to us by email to ora by fax to +39 0481 637392.
  2. Upon reception of the Return Form, MODODEPOT will issue a Returned Merchandise Authorization Number (RMA#) and will fax it back to you. Once you receive the RMA#, you may return the merchandise.
  3. Please note that:
    • you must write the RMA# on all boxes addressed and returned to MODODEPOT. Any merchandise returned without an RMA# will be sent back to its sender.
    • you must carefully pack the returned merchandise or you will be held responsible for all damages occurred during transportation.
  4. Send the merchandise MODODEPOT, freight prepaid. Please keep the waybill numbers of your shipment(s) in case the merchandise is lost and tracking is necessary.
  5. Returned merchandise will be tested within a maximum of 2 weeks upon receipt. If the cause of the problem is not covered by MODODEPOT’s warranty, the repair will be invoiced to you (see General conditions of sale).
  6. Repaired merchandise will be returned. A service invoice is issued and mailed with each report.

  7. Return address:

    Via Isonzo, 21/E
    34070 Mossa(GO)

    For more assistance, call MODODEPOT's Technical Support Department at +39 0481 637315